Your Data

Maya Sojourns

Your Data

Ask to see what we hold, to correct it, to have it erased, or to withdraw a permission you gave. Every request is answered within one month.

What you can ask for

Whatever we hold about you is yours to see, to correct, or to have removed. Use this form and we will confirm it is really you, give you a reference number, and answer within one month. There is no charge, and asking never counts against you.

If you would rather simply write, hello@mayasojourns.com reaches the same place.

How this works

When you send this form we email you a link. Clicking it tells us the request genuinely came from the person whose address the records are kept under, and only then does it reach the Custodian. That is the whole of the identity check. We do not ask for a passport or any identity document, because collecting more information about you in order to protect information about you would be a strange way to go about it.

Nothing is deleted automatically. A person reads every request, finds everything held under your address, and acts on it deliberately.

We use what you write here only to answer this request and to keep a record that we answered it. It is never used for anything else. See the Privacy Notice.

What happens next

You confirm by clicking the link, which is valid for twenty four hours and works once.

We give you a reference number and start the clock. You have an answer within one month. If the request turns out to be genuinely complex we may take up to two further months, and we will tell you inside the first month if so, with the reason.

For an access or portability request you receive everything we hold, in a machine-readable file you can keep or hand to someone else.

For an erasure request we remove your records from our systems. Where a specific law requires us to keep something, most commonly the financial trace of a completed sojourn, we will tell you exactly what was kept and why, and delete everything else. We will also tell you plainly about anything outside our reach, such as an email you sent that sits in a mailbox, and what we are doing about it.

If you are unhappy with the outcome

Tell us, and we will look again. You may also complain to a data protection supervisory authority: in the EU or EEA, the authority where you live, where you work, or where the problem happened; in India, the Data Protection Board. You do not have to come to us first.